You can still place an order on alphapalace.co.uk, however deliveries may experience slight delays during this uncertain time. Due to current local regulations, some areas cannot be shipped to. For more information, click here or contact our Customer service team. Thank you for your understanding.

You can still place orders on alphapalace.co.uk, all orders are currently being processed in good time. However due to the uncertainty of this situation, your order may experience slight delays. We are working to make sure our delivery service runs as smoothly as possible, but the safety and well-being of our staff and clients remain our primary concern. Thank you for your understanding.

You have 14 days to return your order to alphapalace.co.uk

We wish to reassure you that Alpha Palace adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organisations. As informed by the WHO (World Health Organisation), it is safe to receive packages. We advise you to visit their website for more information.

Our Customer Service department is on hand to answer any questions you may have. Visit our contact page here.

All Alpha Palace products are shown in UK/EU sizes and all products have UK. You can find a Size Table for each product. The Size Table serves as an indicator to help you to find the right size. Please don't forget, if you have selected the wrong size, you have the possibility to return the item. Should you have any doubts regarding sizing, our Customer care team will be more than happy to assist you.

Alpha Palace offers seasonal sales twice a year. To be notified and receive your personal invitation before our sale starts, or for other promotions and events, please click here. Please note that we are unable to offer price adjustment on items originally purchased on sale or on any special promotion items that are temporarily discounted.

Please bear in mind the items meant for children aged 0-36 months are not compliant with Chinese labelling regulation and therefore cannot be distributed in the People's Republic of China.

PRE-ORDER: These are items that are not available and/or are currently sold-out from our online shop. Pre-order or back-order is placing orders in advance which requires a full upfront payment from a customer interested in procuring the said item/product. Please make sure you have read and understood all the conditions written here before submitting your Orders. DETAILS, TERMS & CONDITIONS: 1. “Full payment” is required & should be made via Bank Transfer, Online Transfer (Stripe), (VISA Debit), (VISA Credit), (Apple Pay), or (Amex). We do require our customers to pay the full amount stated on the invoice. Upon submission of the “Order Form”, payment of the customer should be expected to be transferred within five (5) days or it shall be deemed cancelled (For Bank Transfer). 2. Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other tools/items or services being rendered. All pre-orders made are considered as sold. 3. Estimated Date of Arrival: Shipment is based on the shipping schedule of our selected courier. Although we could track and trace the whereabouts of our package we cannot assure you the exact date and time of its arrival here in the United Kingdom due to several factors such as delays due to unforeseen events beyond our control (Technical problems of the shipping company, Natural Disasters, Customs clearing etc.) Products coming from Hong Kong and the United Kingdom usually take 15-30 days from the date of delivery. The maximum number of days should not exceed 60 days arrival in the United Kingdom or your “MONEY BACK” guaranteed. Kindly manage your expectations. If you cannot wait that long then please do not proceed with your order. 4. Once the products have landed and received by our team. You will then be informed via contact number, email address and other social media platforms you have provided. We will immediately have all your orders packed in the next 24 Hours and schedule it for shipment. In the case of lost items during shipment we shall refund in full the amount that you have paid and shall offer a discount on your next possible purchase from us. 5. Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the order form. We will not entertain such requests to protect the data, privacy and security of our customers.